Exchange & Return Policy
Home Appliances
-
15 days for Exchange
-
7 days for Return
Electronics, TV screens
-
3 days for Exchange and Return
Terms & Conditions for Home appliances, Electronics, Screens and their accessories
-
Products must be in their original unopened packaging, original box, all accessories and manuals included.
-
You can replace the product if it has a factory defect before the expiry of mentioned periods.
-
Some products must be checked by the authorized maintenance center and it may take 15 days to be replaced based on a technical report proving the factory defect.
-
The device must be free from scratches or misuse.
-
You must bring original invoice to get warranty services.
-
Warranty Policy apply Terms and Conditions in the product manual
Furniture & Bedspread
-
15 days for Exchange
-
7 days for Return
Clothes & Shoes
-
15 days for Exchange
-
7 days for Return
School supplies & Daily needs
-
15 days for Exchange
-
7 days for Return
Not Refundable Products
-
Cosmetics & Perfumes
-
Women's & Men's accessories
-
Underwear
-
Video Games & DVDs
-
Purchase Installment Products
Kitchen & Dining accessories
-
15 days for Exchange
-
7 days for Return
Cleaning & Storage
-
15 days for Exchange
-
7 days for Return
Baby Toys
-
3 days for Exchange and Return
Promo Products
-
Some Products are not refundable if they don't have Factory defect
General Terms & Conditions
-
You must have your Invoice and products in their original condition.
-
The return is according to the original payment method of the invoice
-
Exchange and return are from the same store where the product was purchased
-
For exchange, you will get exchange invoice with same value of money valid for 15 days.
-
Products purchased using loyalty points, vouchers, gift cards, discount vouchers or any type of non-cash payment, the amount will not be refunded in cash.